Return & Refund Policy

We want you to be happy with your L’Areen purchase. Please review our return and refund policy below.

30-Day Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your order to request a return.

To be eligible for a return, your item must be unopened, unused, and in the same condition in which you received it, including its original packaging. You will also need your receipt or proof of purchase.

For health, hygiene, and safety reasons, opened or used personal care and beauty products cannot be returned, unless the product arrived damaged, defective, or incorrect.

To request a return, please contact us at areen_plumeria@yahoo.com.

If your return is accepted, we will provide you with the return address and instructions on how and where to send your package. Please do not send products back without contacting us first. Returns sent without prior authorization may not be accepted.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives.

If your item is damaged, defective, or you received the wrong product, please contact us as soon as possible at areen_plumeria@yahoo.com so we can evaluate the issue and make it right.

We may ask you to provide photos of the product, packaging, and shipping materials to help us resolve the issue.

Non-Returnable Items

For health and hygiene reasons, we cannot accept returns of personal care or beauty products that have been opened, used, or altered after delivery.

We also cannot accept returns on:

• Gift cards

• Final-sale items

• Products that are returned without prior authorization

• Products that are not in their original condition or packaging

If you are unsure whether your item is eligible for a return, please contact us before sending it back.

Exchanges

We do not currently offer direct exchanges.

If you would like a different product, please request a return for your eligible item. Once the return is approved, you may place a new order for the product you would like.

Return Shipping

If a return is due to an error on our part, such as receiving a damaged, defective, or incorrect item, we will provide instructions regarding return shipping.

For other approved returns, return shipping costs may be the responsibility of the customer. Original shipping charges are non-refundable unless required by applicable law or the return is due to an error on our part.

European Union 14-Day Cooling-Off Period

If your order is shipped to the European Union, you may have the right to cancel or return your order within 14 days of receiving it, without providing a reason, subject to applicable consumer protection laws.

Items must generally be returned in the same condition in which they were received, unused and in their original packaging.

Please note that certain sealed goods may be exempt from the right of withdrawal once opened when they are not suitable for return for health protection or hygiene reasons, as permitted by applicable law.

Refunds

Once we receive and inspect your approved return, we will notify you whether your refund has been approved.

If approved, your refund will be issued automatically to your original payment method within 10 business days.

Please keep in mind that your bank or credit card provider may require additional time to process and post the refund to your account.

If more than 15 business days have passed since we approved your refund and you have not received it, please contact us at areen_plumeria@yahoo.com.

Contact Us

For questions regarding returns, refunds, damaged orders, or this policy, please contact us at:

L’Areen
Email: areen_plumeria@yahoo.com